Warranty Policy

Overview

This policy defines the warranty terms applicable to all products sold by MegaByteCo.

Warranty Period

• All listed devices carry a 3-month carry-in warranty from the date of delivery or collection, unless otherwise stated on the invoice
• For standard purchases: warranty commences on the date of delivery
• For lay-buy purchases: warranty commences on the date of item release after full payment

What Is Covered

• Hardware faults and manufacturing defects occurring under normal use
• Screen and battery defects present at the time of sale — must be reported within 48 hours of receipt

What Is NOT Covered

• Physical damage — cracked screens, bent frames, broken ports
• Liquid or moisture damage of any kind
• Electrical damage caused by non-standard chargers or power surges
• Damage caused by misuse, dropping, or neglect
• Devices opened, repaired, or modified by any party other than MegaByteCo or an authorised repair centre
• Software issues, viruses, or data loss
• Normal wear and tear — minor scratches, fading, or cosmetic ageing
• Accessories including chargers, cables, cases, and earphones

How to Claim

Contact MegaByteCo via WhatsApp or email within the warranty period before sending or bringing in any device. Do not attempt to repair the device yourself or take it to a third-party repair shop — doing so will void the warranty immediately and no claim will be considered.

The customer is responsible for courier costs to return the device for assessment. If the fault is confirmed to be covered under warranty, MegaByteCo will cover the return courier costs.

Assessment & Resolution

MegaByteCo will assess the device within 5–7 business days of receipt. Where the fault is covered, MegaByteCo will repair or replace the device at its discretion. If the fault is found to be excluded from warranty coverage, the customer will be provided with a repair quotation.

Limitation of Liability

MegaByteCo does not provide extended or lifetime warranties. Our warranty obligations are strictly limited to repair or replacement of the defective product within the stated warranty period.